Privacy Policy

At Goje.ai (operated by ZEN AI Research Limited), your privacy is important. This policy explains in simple terms how we collect, use, store, and protect your personal data when you visit our website or use our AI-powered voice services.

Goje.ai is a data processor.

1. What Information We Collect

We may collect information from you in several ways:

From website use

• IP address, browser, operating system, and pages visited.
• Actions you take on the website (e.g., clicking links, downloading resources).

From forms, applications, or inquiries

• Name, email, phone number, company, address, and other contact details.
• Information submitted for events, job applications, surveys, or newsletters.
• Correspondence with us.

From service use (Goje.ai AI solutions)

• Call data (recordings, transcripts, logs, reports).
• Usage data and AI-generated outputs.
• Integration or operational data from systems you connect to our services.

From third parties

• Information collected by partners or service providers working on our behalf (e.g., event registration platforms).

2. How We Use Your Information

We use your information to:

• Provide and improve our website and AI services.
• Analyse usage and performance for reporting and AI model improvement.
• Process applications, requests, or purchases.
• Communicate with you, including sending marketing materials if you have consented.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information.

3. Legal Basis for Processing

We process your data based on:

• Legitimate interests: providing our services, fulfilling requests, analysing service usage.
• Consent: for marketing communications or other optional services.
• Legal obligations: where required by law.

You have the right to object to processing based on legitimate interests. Contact dp@goje.ai to exercise this.

4. Data Sharing

We may share your data with:

• Service providers and contractors who help deliver our services or website functionality.
• Legal authorities if required by law or to prevent misuse of our services.
• Business partners only with your consent.

We do not share data for direct marketing without explicit permission.

5. Call Recordings and AI Data

For AI-powered voice services:

• Calls may be recorded to provide, improve, and monitor service quality.
• Call data may be used for reporting, analytics, and AI model training (typically anonymised).
• You must ensure consent for any personal data you provide to us.

6. Data Retention

We retain personal data only as long as necessary:

• Website visitor data: up to 3 years after last contact, unless extended for legal or business reasons.
• AI service data: for service delivery, legal compliance, or as agreed in contracts.

After retention, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical, administrative, and physical safeguards to protect your data. However, no system is completely secure, so please also protect your login credentials.

8. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, track usage, and measure engagement. You can manage cookie preferences in your browser settings. For more detail, see our Cookie Policy.

Separately from optional cookies, we collect first-party product-usage analytics on our own servers (for example, which dashboard pages are used and for how long) to operate, secure, and improve the platform. This data is aggregated and processed under our legitimate interests; it is not used for advertising or shared with third parties for advertising. You can opt out at any time by selecting “Essential only” in our cookie preferences.

9. Your Rights

Depending on your location, you may have rights under GDPR and UK DPA 2018:

• Access your personal data.
• Correct or update inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Receive a portable copy of your data.
• Withdraw consent for marketing communications.

To exercise these rights, contact dp@goje.ai.

10. International Transfers

Most of our data is stored in the UK or EEA. If data is transferred outside the EEA, we ensure legal safeguards are in place in compliance with GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website. Continued use of our services constitutes acceptance of the changes.

12. Contact Us

ZEN AI Research Limited

77 Marsh Wall, London, E14 9SH

Email: dp@goje.ai